Building client relationships to build your legal practice’s value

Building client relationships to build your practice’s value When you consider your legal practice, what gives it it’s value? Is it simply a bunch of furniture and computers with some staff who turn up to work at them? Of course it is that, but is that what gives your practice it’s value? Of course it’s not. The value of your […]

Better telephone skills for law firms

Law firm phone skills

Customer Service Standards – Telephone skills Many industries have their key frustrations for customers/clients. For trades such as plumbers, it is turning up when they said they would and for lawyers a common client frustration is getting a lawyer to return a phone call. If you don’t believe me, type into Google the phrase “Getting lawyers to return client phone […]

Law firm client delight – What you can learn from an amazing supermarket

Law Firm Client Delight

If you want more referrals from existing clients then you need to practice in law firm client delight I find that sometimes the best ideas for your practice, come from a totally different business. If you ask a regular supermarket shopper, if buying the groceries is a delightful experience, what answer do you think they will give? I think you […]

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Small Law Firm Blog

How to price legal services to attract high quality referrals? This is part five of a series on the top five concerns lawyers have about getting referrals. To recap, I have just concluded a survey of small law firms where I asked then what their biggest concerns were in regard to getting referrals from people within their professional network. From […]

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Testimonials

TO WHOM IT MAY CONCERN Practice consultant, Colin Ritchie, presented a talk to our Society’s members on 28th March, 2012 titled “Why accountants make money and lawyers do not- and what you can do about it”. This talk was particularly relevant for the principals of smaller legal practices who make up the majority of our members. I especially appreciated Colin […]

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